Frequently Asked Questions
Everything you need to know about your Calmara ritual, shipping and our guarantee.
Using Calmara
How often should I use Calmara?+
For best results, use Calmara for about 5 minutes a day, 4–5 times per week. Consistency matters more than long sessions.
Can I use it with skincare products?+
Yes — Calmara is designed to work alongside your serums and moisturizers. Apply a thin layer of serum first to help the device glide smoothly.
Do I need to use every mode every time?+
No — Calmara layers the wavelengths and contact modes together in one pass, so you don't need to switch settings manually during your routine.
How long until I see results?+
Many people notice a refreshed, glowing look right away. Firmer, more sculpted-looking skin typically becomes more visible with consistent use over 4–8 weeks.
Safety
Is it safe for sensitive or acne-prone skin?+
Yes. The LED wavelengths and gentle EMS/heat levels are designed to be safe for most skin types. If you have an active skin condition, check with a dermatologist first.
Is Calmara safe to use every day?+
Yes — Calmara is designed for gentle daily use. If your skin ever feels irritated, take a day off and resume once it settles.
Can I use it while pregnant?+
We recommend checking with your doctor before using any EMS or LED device during pregnancy, out of general caution.
Shipping
How long does shipping take?+
Most orders arrive within 5–9 business days. You'll receive a tracking link by email as soon as your order ships.
Do you ship internationally?+
Yes — we offer free worldwide shipping on every order, no minimum required.
Orders & Returns
What is your return policy?+
Calmara is backed by a 90-day money-back guarantee. If it is not right for you, contact us within 90 days for a refund per our guarantee policy.
Can I change or cancel my order?+
Reach out to our support team within 12 hours of placing your order and we'll do our best to update or cancel it before it ships.
What's included in the box?+
Your Calmara device, a USB-C charging cable, an illustrated user manual, and premium gift packaging.
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